Warranty policy

KNA pickups are built with the finest woods and electronic components available. Each pickup is handcrafted with the utmost care and attention to detail. 

KNA pickups are covered under warranty for one year from the original date of sale. The warranty covers defects in factory workmanship and materials that result in malfunction of signal flow. KNA pickups are not covered in cases of user negligence or accidental damage, or failure due to improper installation. This warranty covers only those pickups and accessories sold by authorized KNA dealers. This warranty is not transferable. Each pickup is tested for sound and durability before shipping. User assumes all freight responsibilities during warranty procedures.

Warranty claims shall be presented with sale documentation to the original point of purchase. Neither dealer nor distributor assumes responsibility for shipping and insurance fees — or damage during shipping — within the warranty process.

Final decision regarding pickups replaced or repaired under the conditions of this warranty rest solely with KNA Pickups. Repairs or replacements covered under the terms of this warranty will be executed at no cost to the original purchaser, return shipping included. With issues not covered under warranty, an estimate for the repair will be given and the pickup will be returned with freight cost the responsibility of the owner. 

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