I bought a bridge-mount piezo pickup (NG-1/2, SG-1/2, UK-1/2). The volume of the 1st string is quieter than the volume of the other strings through the amplifier/mixing board/audio interface. What is the cause of this problem?

When installing, you may have pushed the pickup a little further in than was needed. In this way, the active element is shifted more towards the other strings and is not capturing the 1st string well. Just loosen the strings of your instrument and pull the pickup slightly out in the direction of the jack and 1st string. Retune and your issue should be resolved. 

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